What to do if reports will not download for you.
What can I do if a report won’t download in AccuRanker?
If you are unsure about how to download a report, click here to visit our help guide.
Occasionally, AccuRanker users can encounter some problems when downloading reports. This can include a loading screen that appears instead of downloading your report.
First of all make sure to wait at least 5-10 minutes. Depending how much data you are trying to download, reports can take a little while to generate.
If the report still doesn’t download, you can try the following solutions:
Solution 1: Refresh the page / Restart the browser.
Simply refresh the AccuRanker page or restart your browser entirely. If this doesn’t work you might want to try downloading on a different browser.
Solution 2: Go to “Generated reports”.
Visit the “Generated reports” page to download your report.
If none of this helps, write to our Customer Success team via the orange chat icon in the bottom right, and they’ll be happy to help.