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Can’t Download Reports

What to do if reports will not download for you

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What can I do if a report won’t download in AccuRanker?

Read more about downloading reports if you are unsure about how to.

Occasionally, AccuRanker users can encounter some problems when downloading reports. This can include a loading screen that appears instead of downloading your report. 

First of all make sure to wait at least 5-10 minutes. Depending how much data you are trying to download, reports can take a little while to generate.

If the report still doesn’t download, you can try the following solutions:

Solution 1: Refresh the page / Restart the browser. 

Simply refresh the AccuRanker page or restart your browser entirely. If this doesn’t work you might want to try downloading on a different browser. 

Solution 2: Go to “Generated reports”.

Visit the “Generated reports” page to download your report. 

, Can’t Download Reports

If none of this helps, write to our Customer Success team via the orange chat icon in the bottom right, and they’ll be happy to help.

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